Covid-19 Information

Important COVID–19 Information Page

We look forward to welcoming everyone back to Feughside Caravan Park, however in light of the recent pandemic there will be significant changes in the way we operate to comply with the Government Guidelines.

The safety and wellbeing of our patrons, local communities and ourselves as a small family run business is of paramount importance to us. We have created this information page setting out the changes we are making to keep our Park, customers and ourselves safe.

YOU MUST NOT TRAVEL TO THE PARK IF YOU OR ANY OF YOUR FAMILY HAVE COVID -19 SYMPTOMS OR IF YOU HAVE BEEN CONTACTED BY NHS CONTACT AND TRACE.

We ask all our guests to adhere to the 2 meter Social Distancing and Wash their Hands Regularly.

What we are doing to keep our Holiday Home Owners Safe

  • We will still be available, however there should be no visits to the reception unless absolutely necessary.
  • Gas orders, payments, general inquires etc. will be dealt with by email or over the phone where possible (Main number only, leave a message if not available).
  • If, for any reasons customers need to visit the reception, please use hand sanitiser before ringing the bell, no entry into the reception is permitted. 
  • The laundry will be available for use. We ask you to use the hand sanitiser before entering and to use the disinfectant wipes to wipe down all touched surfaces before leaving.
  • Vigorous cleaning procedures in place.  Antiviral fogging machine & antiviral cleaning products.

Social Distancing

  • Signage will be installed encouraging customers to maintain social distancing on the Park.
  • Government’s Guidelines on social distancing measures remain, you can now meet up to two other households, up to a maximum of 8 people in total.
  • This means that you can now have friends and family visit and stay in your holiday accommodation providing you follow the Government Guidelines.  To comply with the Track & Trace system  you will be required to  keep a note of the names and contact details  and date of visit of all people who will be staying in, or even just visiting, your holiday home.
  • Children should be supervised at all times to ensure they do not, albeit inadvertently, break the social distance rule.

Playpark

  • Please follow Government Guidance on physical distancing regular hand washing / hand sanitiser when using the playpark.

 Maintenance and Repairs

  • Should we need to visit a Holiday home to assess an issue or to carry out a repair, we will arrange a suitable time, customers will be required to vacate the holiday home to allow us to enter safely and carry out any works.

Government Guidelines

  • Please follow Government Guidance as they evolve if you or a family member start to feel unwell or suspect they have COVID-19.  

What we are doing to keep our Touring customer’s safe.

  • Our Toilet/Shower Blocks Will Remain Closed Until Further Notice. We Cannot Accept Any Units or Tents That Do Not Have Their Own Toilet & Wash Facilities i.e. Must Be Self-Sufficient.
  • Check-in will be done remotely via telephone where possible or outside the reception. One person from the household only.
  • Payment prior to arrival via online booking or telephone.
  • We will still be available, however there should be no visits to the reception unless absolutely necessary.
  • Gas orders, payments, general enquires etc. will be dealt with by email or over the phone (Main number only, 01330 850669 leave a message if not available).
  • If, for any  reasons customers need to visit the reception, please use hand sanitiser before ringing the bell, no entry into the reception is permitted.
  • The laundry will be available for use. We ask you to use the hand sanitiser before entering and to use the disinfectant wipes to wipe down all touched surfaces before leaving.
  • The Elsan chemical waste disposal is outdoors, however please exercise social distancing should there be a Queue.
  • There will be no icepack freezing available.
  • The Playpark please follow Government Guidance on physical distancing regular hand washing / hand sanitiser when using the playpark.
  • Vigorous cleaning procedures in place.  Antiviral fogging machine & antiviral cleaning products.

Social Distancing

  • Signage will be installed encouraging customers to maintain social distancing on the Park.
  • While the Government’s social distancing measures remain, there will be No Visitors to customer’s units (friends, extended family, etc.) and only the booked party, who stay as our customers, can stay at Feughside Caravan Park. Please arrange to see family/friends at an offsite location.
  • Children should be supervised at all times to ensure they do not, albeit inadvertently, break the social distance rule.

Government Guidelines

  • Please follow Government Guidance as they evolve if you or a family member start to feel unwell or suspect they have COVID-19.  

Holiday Home Sales

  • All our sales stock will be listed on our website and will include photo’s etc.
  • Viewings will be strictly by appointment only.
  • Only one family group (from the same household) will be allowed in the unit at a time.
  • Hand sanitiser, gloves and overshoes will be provided for customers to use and put on before entering the unit.
  • Buyers are asked to avoid touching any surfaces.
  • Antiviral fogging machine will be used for deep cleaning.

Thank you for your co-operation, stay safe, we are all in this together.