Covid-19 Information

Important COVID–19 Information Page

We look forward to welcoming everyone to Feughside Caravan Park, however in light of the recent pandemic there will be significant changes in the way we operate to comply with the Government Guidelines.

The safety and well being of our patrons, local communities and ourselves as a small family run business is of paramount importance to us. We have created this information page setting out the changes we are making to keep our Park, customers and ourselves safe.

YOU MUST NOT TRAVEL TO THE PARK IF YOU OR ANY OF YOUR FAMILY HAVE COVID -19 SYMPTOMS OR IF YOU HAVE BEEN CONTACTED BY NHS CONTACT AND TRACE.

We ask all our guests to adhere to the 2 meter Social Distancing and Wash their Hands Regularly.

Keeping our Holiday Home Owners Safe

  • If, for any reasons customers need to visit the reception, please use hand sanitiser before ringing the bell, no entry into the reception is permitted. 
  • We will still be available, however there should be no visits to the reception unless absolutely necessary.
  • Gas orders, payments, general inquires etc. will be dealt with by email or over the phone where possible (Main number only, leave a message if we are not available).
  • The laundry will be available for use. We ask you to use the hand sanitiser before entering and to use the disinfectant wipes to wipe down all touched surfaces before leaving.
  • Vigorous cleaning procedures in place.  Antiviral fogging machine & antiviral cleaning products.

Social Distancing

  • Signage installed encouraging customers to maintain social distancing on the Park.
  • Government’s Guidelines on social distancing measures remain. From the 23rd September, in light of the first ministers statement we would like to take this opportunity to remind you that the restrictions experienced at home also apply whilst visiting your caravan. Please make sure that you abide by the max one household meeting indoors rule and max 6 people 2 household outdoors rule imposed by the government. 
  • Children should be supervised at all times to ensure they do not, albeit inadvertently, break the social distance rule.
  • Please respect other guests pitch areas. This is their safe space. Keep children and pets away too.

Playpark

  • Please follow Government Guidance on physical distancing regular hand washing / hand sanitiser when using the playpark.

 Maintenance and Repairs

  • Should we need to visit a Holiday home to assess an issue or to carry out a repair, we will arrange a suitable time, customers will be required to vacate the holiday home to allow us to enter safely and carry out any works.

Government Guidelines

  • Please follow Government Guidance as they evolve if you or a family member start to feel unwell or suspect they have COVID-19.  

 Keeping Our Touring Customer’s Safe.

  • Our Toilet/Shower Blocks Will Remain Closed Until Further Notice. We Cannot Accept Any Units or Tents That Do Not Have Their Own Toilet & Wash Facilities i.e. Must Be Self-Sufficient.
  • If, for any  reasons customers need to visit the reception, please use hand sanitiser before ringing the bell, no entry into the reception is permitted.
  • Check-in will be done outside the reception. One person from the household only.
  • Payment prior to arrival via online booking where possible.
  • The laundry will be available for use. We ask you to use the hand sanitiser before entering and to use the disinfectant wipes to wipe down all touched surfaces before leaving.
  • The Elsan chemical waste disposal is outdoors, however please exercise social distancing should there be a Queue.
  • There will be no icepack freezing available.
  • The Playpark please follow Government Guidance on physical distancing regular hand washing / hand sanitiser when using the playpark.
  • Vigorous cleaning procedures in place.  Antiviral fogging machine & antiviral cleaning products.

Social Distancing

  • Signage installed encouraging customers to maintain social distancing on the Park.
  • While the Government’s social distancing measures remain, there will be No Visitors to customer’s units (friends, extended family, etc.) and only the booked party, who stay as our customers, can stay at Feughside Caravan Park. Please arrange to see family/friends at an offsite location.
  • Children should be supervised at all times to ensure they do not, albeit inadvertently, break the social distance rule.
  • Please respect other guests pitch areas. This is their safe space. Keep children and pets away too.

Government Guidelines

  • Please follow Government Guidance as they evolve if you or a family member start to feel unwell or suspect they have COVID-19.  

Holiday Home Sales

  • All our sales stock will be listed on our website and will include photo’s etc.
  • Viewings will be strictly by appointment only.
  • Only one family group (from the same household) will be allowed in the unit at a time.
  • Hand sanitiser, gloves and overshoes will be provided for customers to use and put on before entering the unit.
  • Buyers are asked to avoid touching any surfaces.
  • Antiviral fogging machine will be used for deep cleaning.

Thank you for your co-operation, stay safe, we are all in this together.